Our AI Voice Agent handles the time-consuming work of client data collection making calls, gathering information, booking appointments, and feeding everything directly into your platform. Automatically.
Time on data calls
Always available
Faster processing
What is AI Voice
Our AI Voice Agent goes far beyond standard chatbot or IVR technology. It holds natural, context-aware conversations understanding responses, adapting in real time, and completing complex multi-step tasks without human intervention.
It doesn't just collect information it acts on it. Data is saved directly into your platform, appointments are booked automatically, notifications are sent to the right people, and your team receives a clean, verified summary ready for review.
Built on our proprietary small language model AI developed in-house and recognised as an Innovate UK finalist. This isn't off-the-shelf AI it's purpose-built for business process automation.
Proprietary small language model developed by our UK engineering team.
Understands the flow of conversation and adapts naturally to what's said.
Books appointments, saves data, sends notifications without a human in the loop.
All voice data encrypted and stored to enterprise compliance standards.
How It Works
The AI Voice Agent handles the entire interaction lifecycle from placing the call to storing the outcome without any manual intervention from your team.
The AI places a call to your client at the scheduled time or immediately upon trigger from your platform. No human dialling, no scheduling overhead.
The AI holds a natural, flowing conversation introducing itself, asking the right questions, understanding responses, and adapting to what the client says in real time.
Every piece of information gathered during the call is captured accurately and stored directly into your platform structured, clean, and ready for review.
A clean summary arrives in your platform all data verified, actions completed, and ready for your team to review, approve, or act on immediately.
Use Cases
Our AI Voice Agent is deployed across different industries each with its own conversation flow, data requirements, and outcomes. Here's how it works in practice.
The AI calls loan applicants, gathers business details and funding requirements, and books a follow-up with an advisor — all before your risk team gets involved.
The AI handles inbound and outbound tenant calls — logging maintenance requests, booking engineer visits, and updating the DIAL platform automatically.
The AI conducts regular wellbeing check-ins with patients — asking structured health questions, flagging concerns, and booking follow-ups with healthcare providers as needed.
Capabilities
A full breakdown of what our AI Voice technology handles straight out of the box, across any sector.
Makes scheduled outbound calls automatically, or handles inbound calls from clients routing, qualifying, and acting on the conversation either way.
Gathers specific, structured information during each call names, amounts, dates, preferences, health data and stores it directly into the connected platform.
Books follow-up appointments with human advisors, engineers, or healthcare providers during the call with confirmations sent automatically to all parties.
Automatically notifies the right people risk teams, engineers, nurses, managers the moment a call completes, with a full summary and any flagged actions.
Every call is fully transcribed and stored giving you a complete, searchable record for audit, compliance, quality assurance, and training purposes.
Natively integrated with FinServ, DIAL, DIAL Healthcare, ConstructR, and FieldServ or connected to your existing systems via REST API.
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The Technology
Behind AI Voice
AI Voice powers the entire FinServ application process from first call to approved loan.
Used in DIAL for tenant service requests, maintenance booking, and community communication.
Powers remote health check-ins and patient communications within the DIAL Healthcare platform.
See It Live
The best way to understand what our AI Voice Agent can do for your business is to hear it. Book a demo and we'll run a live call in your sector with your use case, your data.